Terms of Service

1. Who we are

Fix Your Data is operated by [registered entity name], a company licensed by [issuing authority] under trade licence [trade licence number], registered at [registered address]. In these terms, “we” and “us” mean that company, and “you” means the person or brokerage holding the account.

2. What the service does

Fix Your Data reads a spreadsheet you already have, cleans and restructures it, and lets you describe in plain English which rows you want. It returns a filtered list with a button that opens a WhatsApp draft.

It is a tool for processing your own file. We do not supply, sell, licence or provide access to any property, owner or contact data. Every record you see came out of a file you uploaded.

The WhatsApp button opens a pre-filled draft in WhatsApp. It does not send anything. You press send, or you do not.

3. Who may use it

• You must be 18 or over and able to enter into a contract.
• The account is for one broker. You may sign in from as many devices as you like, but only one session is active at a time — signing in somewhere new signs you out elsewhere. Sharing an account with colleagues is a breach of these terms.
• If you are acting for a brokerage, you confirm you are authorised to accept these terms on its behalf.

4. The data you upload — your responsibility

This is the most important section in this document. Read it before you pay.

The files you process contain other people’s personal data: names, phone numbers, addresses and transaction values. By uploading a file you confirm all of the following:

• You obtained the data lawfully. You have the right to hold it and to use it for the purpose you are using it for. It was not scraped, leaked, bought from an unauthorised reseller, taken from a former employer, or obtained in breach of anyone else’s terms or licence conditions.
• You have a lawful basis for contacting the people in it. Under UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, and the Telecommunications and Digital Government Regulatory Authority’s rules on unsolicited electronic communications, contacting individuals for marketing generally requires their consent and always requires an honest opportunity to opt out. Meeting that standard is your obligation, not ours.
• You will comply with the rules that apply to you as a broker, including any Dubai Land Department, RERA or Trakheesi requirements covering how you may market to or contact property owners.
• You will comply with WhatsApp’s own terms. Unsolicited or bulk messaging breaches them and can get your number banned. That is between you and WhatsApp; we cannot restore a banned number.

You are the data controller for everything in your files. We are not: the processing happens in your browser and the file contents never reach our servers, so we never hold, see or store it. See the Privacy Notice for exactly what we do and do not receive.

If someone brings a claim against us because of data you uploaded or a message you sent, you agree to cover our reasonable costs in dealing with it.

5. Acceptable use

You must not:

• upload data you are not entitled to use, including unauthorised extracts of government or land-registry records;
• use the service to send messages that are unlawful, deceptive, threatening or sent in breach of a person’s request not to be contacted;
• resell, redistribute or publish output from the service as a data product, or build a contact database for sale;
• share your account, or resell access to it;
• attempt to circumvent the single-session limit, the licence check, or any usage limit;
• reverse-engineer, copy or repackage the service, or use automated means to drive it at a scale it is not intended for.

We may suspend or close an account that breaches this section. Where the breach is serious — in particular, uploading data that appears to have been unlawfully obtained — we may do so immediately and without a refund.

6. Price — a single payment

• Access costs AED 499, paid once. No VAT is charged or added. If we become VAT-registered, that affects future purchases only — never yours, because you are not charged again.
• This is not a subscription. There is no renewal, no recurring charge and nothing to cancel. We will not take a second payment from you for access.
• Your access does not expire. It continues for as long as we operate the service, and is not time-limited.
• If we change the price, that applies to new purchases only. A price rise never reaches you, and a price fall does not entitle you to a partial refund.
• Because nothing recurs, there is no payment that can fail after the first one, and no way for your access to lapse for non-payment.

The one thing a single payment cannot promise is that the service runs forever. What happens if we stop is in section 7 and section 10, and it is the part worth reading.

7. Refunds

If the service does not work for you, tell us at support@fixyourdata.ae within 14 days of your payment and we will refund it in full. You do not need to justify the request.

After 14 days the payment is non-refundable, because there is no unused period to refund — you have permanent access. If we suspend your account for a breach of section 5, no refund is due.

If we withdraw the service entirely within 12 months of your payment, we will refund you in proportion to the part of that year you did not get. We state a definite period rather than “the unused portion”, because with no expiry date that phrase has no meaning and would leave you with no idea what you were owed.

8. What we do and do not promise

We will make a genuine effort to keep the service working and to fix problems quickly. But we cannot promise the following, and you should not rely on it as if we had:

• That extraction is always correct. The tool interprets messy, inconsistent spreadsheets. It infers things — how many bedrooms a unit has, which column holds a phone number, whether two rows are the same owner — and inference can be wrong. Check the output before you act on it, especially before you contact anyone.
• That a phone number is correct, current or reachable. We repair obviously malformed numbers. We cannot verify that a number belongs to the person named next to it.
• That the service will be uninterrupted or available at all times.
• That it will work with every file. Password-protected files, older .xls files and unusual layouts may not be readable.

The service is provided as-is. Nothing in it is legal, financial or investment advice, and it is not a substitute for verifying ownership through official channels.

9. Limits on our liability

Where the law allows us to limit our liability, our total liability to you for anything connected with the service is capped at the total amount you have paid us, which for a one-time purchase is AED 499.

That cap does not shrink over time. It is the amount you paid, whenever you paid it.

We are not liable for lost profits, lost business, lost opportunities, or for consequences of you contacting someone — including any fine, ban, complaint or claim arising from a message you sent.

We do not exclude liability for fraud, for death or personal injury caused by negligence, or for anything else that cannot lawfully be excluded under UAE law.

10. Ending the agreement

You can stop using the service whenever you like. There is nothing to cancel and no notice to give, because there is no recurring charge to stop.

We may close your account immediately if you breach section 4 or 5, with no refund. Other than for a breach, we will not close a paid account except by withdrawing the service for everyone, on at least 30 days’ notice, with the refund described in section 7.

Because nothing you upload is stored on our servers, there is nothing to export or delete when you leave. Closing your browser tab already does that. Account details are handled as set out in the Privacy Notice.

11. Changes to these terms

We may update these terms. If a change materially affects you, we will give you at least 30 days’ notice by email before it takes effect. If you do not accept it, tell us and we will discuss it — you have already paid, so we will not treat silence as agreement to a term that takes something away from you. Continuing to use the service after a change takes effect means you accept it.

12. Governing law

These terms are governed by the laws of the United Arab Emirates as applied in Dubai, United Arab Emirates, and the courts of Dubai, United Arab Emirates have exclusive jurisdiction. If any part of these terms is unenforceable, the rest continues to apply.

13. Contact

legal@fixyourdata.ae for anything about this agreement, support@fixyourdata.ae for help with the product, and privacy@fixyourdata.ae for data protection.